PUTTING YOUR ORGANIZATION’S WHOLE BRAIN TO WORK: – Creating a Successful Communication Matrix
Do you have men and women who were bursting with talent on paper when they were hired but for various reasons not everyone seems to be fully engaged and committed to corporate objectives? In short, you’re not receiving a return on investment from each employee’s performance.
Today, more than ever, you need to leverage the energy, creativity and performance of all employees to outperform your competition. To do this it is essential that you build open, trusting relationships. How do you achieve this when each gender and each generation have differing sets of behaviors and expectations? And when these unintentionally create discord?
First, by creating an awareness and understanding of the different communication habits individuals unwittingly carry into their adult work. Second, by insuring that all employees understand the business strategy and believe they have an important role in achieving it.
Both of these steps impact commitment and collaboration. Employees, who understand their role in achieving the business strategy AND believe their work is recognized and rewarded, perform at a higher level.
How well is your business strategy communicated and executed?
I will show you how to maximize the talent in your organization, increase employee retention and improve profitability through more effective communication.
SUCCESSFULLY MANAGING CONFLICT: - Six Steps for Building Productive Working Relationships
According to a recent study conducted by the American Management Association, on average, managers spend 24 percent of each workday dealing with conflict. How much time do you spend dealing with conflict at work? How much do you think this costs your organization? What are the personal costs to you?
Today, there are fewer employees doing more work – and four generations of men and women working “together”. Each group has perceptions of the other groups based on the lens it has been conditioned to use to view the world. This causes co-workers to make inaccurate assumptions about each other’s intentions and capabilities. When people’s ideas or concerns seem to be incompatible, it creates conflict. How effectively conflict is addressed has a strong impact on team collaboration and outcomes.
Do you know how to recognize and diffuse misconceptions in order to prevent conflict – or deal with it effectively when it arises? When men and women work together more collaboratively, it improves their commitment and performance. Furthermore, it directly impacts retention and this affects the performance and competitiveness of your organization. I will show you how and when to resolve conflict in a way that builds trust, cooperation and more innovative outcomes.
ARE YOU CREATING CUSTOMER LOYALTY OR INDIFFERENCE? - Practicing the Platinum Rule
How important is customer retention to your organization’s survival? Your company spends a lot of time and money “packaging your image” to market your products/services successfully. But how much time and energy is spent communicating the importance of that image to employees on “the front line” who provide customer service?
Good internal communication insures that employees on “the front line” understand your business strategy and their role in supporting it to create customer loyalty. Any gap that exists between a successful brand image and what customer service actually delivers is costing your organization money.
The way that you interact with your external customers is directly aligned with the kind of clientele you attract and retain. Additionally, the way you interact with your internal customers affects whom you attract and retain as coworkers/team players. Superior customer service provides a win-win for your business through higher customer and employee satisfaction and retention.
Whether you want to hear it or not, the fact is most men and women carry some misconceptions about each other based on gender as well as age. Your ability to satisfy your customers can make or break your organization because they are underwriting your paycheck. I will show you how unconscious communication habits and assumptions directly affect how customers speak and listen to you and how you speak and listen to customers.
BUILDING BRIDGES INSTEAD OF WALLS: - Six Rules You Need to Recognize to Lead
How often do you hear women say they need to work twice as hard as men to receive the same reward and recognition? And how many times do you hear male managers say they’d like to promote a woman to a senior level position but she lacks self-confidence? How do you reconcile these two statements?
Men and women share an equal desire to advance their positions but how each goes about it is often very different. Unconscious communication habits used by women and men “speak” louder than words.
There are six unwritten “rules of passage” that have existed in virtually all of the Fortune 1000 companies for generations. Stereotypically, men have been socially conditioned to understand the rules when they enter this business setting - women have not. When women don’t recognize the rules of engagement in traditional organizations, they may be on the playing field but they won’t be thrown the ball.
I will show you how to recognize and avoid the unconscious speaking and listening habits men and women often use that create seeds for sex discrimination issues. When you are able to identify and leverage the talent of men and women equitably, you develop greater trust and a path for individual and organizational success.
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